Delivery & Doorstep Setup

From Our Hands to Your Home

Choosing the perfect carpet or rug is only half the experience — getting it safely to your home and properly set up is just as important, and that's exactly what our delivery and doorstep setup service is designed to handle from start to finish. We understand that rugs and carpets, especially larger or more delicate pieces, require careful handling during transport, and our dedicated delivery team is trained specifically to manage this process with the attention it deserves. Once your order is confirmed, our team carefully packages each item to protect it from dust, moisture, and physical damage during transit. Rugs are rolled rather than folded wherever possible, as folding can create permanent creases in certain materials, particularly natural fibers like wool and silk. Protective wrapping is applied around each roll, and for particularly valuable or delicate pieces, additional padding and reinforced packaging are used to ensure they arrive in the exact condition they left our facility. Our delivery vehicles are equipped to transport carpets and rugs of various sizes safely, whether it's a single accent rug for a bedroom or multiple wall-to-wall carpet rolls for a full villa renovation. We coordinate delivery timing directly with you, offering flexible scheduling windows so you don't need to rearrange your entire day around an unpredictable delivery time. Our team will contact you ahead of arrival to confirm timing and any specific access requirements for your building or residence. What truly distinguishes our service, however, is what happens after the vehicle arrives. Rather than simply dropping off a rolled carpet at your doorstep, our team carries each piece directly to the intended room, carefully unrolls it, and positions it according to your preference. If you're unsure about exact placement, our team is happy to offer suggestions based on the room's layout and existing furniture arrangement. We take the time to smooth out the rug or carpet properly, checking for any transport-related wrinkles or curling and addressing them on the spot so it looks its best from the very first moment.